Returns and Exchanges

At Bambounoir, we want you to be completely satisfied with your purchase. That’s why we offer a 100-night hassle-free return policy. If you’re not completely happy with your products, you can return them free of charge within this period. To ensure your return is accepted, products must be clean, folded, and in their original packaging with all tags attached.

How to Return an Item

To begin the return process, simply follow these steps:

  1. Email Us: Contact our customer service team at contact@bambounoir.com within 100 days of your purchase. Please provide your order number and a list of items you would like to return.

  2. Return Confirmation: After we receive your request, our team will confirm your return and provide instructions on how to send the items back.

  3. Packaging the Item: Ensure the item is unused, unwashed, and in its original packaging with all tags attached.

  4. Shipping: Once the return is confirmed, you’ll be able to ship the item back to us. Return shipping is free.

Refunds and Exchanges

Once we receive the returned product and verify its condition, you can choose between:

  • A full refund to the original payment method.

  • An exchange for another product of equal value.

Refunds will be processed within 7 days after the product arrives at our warehouse. The refund will be automatically applied to the account associated with the bank card or PayPal account used during the purchase.

Defective or Incorrect Items

If you received a defective or incorrect item, we apologize for the inconvenience. In this case, we will cover the cost of return shipping, and you will be issued a full refund or replacement. Please contact us as soon as possible if there’s an issue with your order.

Non-Refundable Items

Please note that we do not accept returns or exchanges for items that have been washed or used, particularly for businesses.

Returning Part of a Bundle

If you've purchased a bundle, you can return part of it. Please note that we can only issue a partial refund for returned items. This means your refund will be calculated as the bundle price minus the cost of the items you choose to keep at their individual prices.

If you have any questions about your return or need further assistance, don’t hesitate to reach out to us at contact@bambounoir.com. Our customer service team is here to help!